Returns

§1 – RIGHT AND TIME LIMITS TO RETURN

Time limit for exercising the right to return ordered products The buyer has a 14-day deadline since the date that the package containing the ordered products has been delivered in order to exercise his/her right to reverse the sale and return the products, without justifying his/her decision. In case that the 14th day is Saturday, Sunday or a national holiday, then such deadline shall be extended to the next working day.

§2 – RESULTS OF EXERCISING THE RIGHT TO RETURN ORDERED PRODUCTS

The buyer shall exercise his/her right to return ordered products in compliance with the terms and conditions described in this article, as to the time to inform MYGREENBRANDS and further details on returns. The buyer may select between:

  • return of the product to MYGREENBRANDS store with the purchase receipt and change of such product by another item sold by MYGREENBRANDS, of equal or higher value
  • refund equal to the cost of the returned product paid similarly to the payment method of the order, as long as the return is made within such 14-day deadline period.

The right to have a sale reversed/a product returned cannot be exercised for products having been unsealed upon delivery and which cannot be resealed for hygiene and health protection purposes. In addition, the buyer should note that he/she cannot exercise the right to have the sale reversed/a product returned if such product does not bear a safety tape (for example, cosmetics or make-up products). By exercising his/her right to return ordered products by applying this article as to the time and method of return in accordance with the conditions specified hereby, the buyer may get a refund equal to the value of the returned products.

§3 – RETURN CHARGES

Any return charges shall be borne by the buyer unless in case of a defective product or non-compliance of delivered products with the ordered ones (in such case, return charges shall be borne by MYGREENBRANDS).

§4 – ORDERED PRODUCTS RETURN

Deadline for exercising the right to return ordered products The buyer or the recipient of an order may exercise his/her right to return the ordered products within fourteen (14) days from order delivery.
75009 Paris, France