General Terms & Conditions of Sale

GENERAL TERMS & CONDITIONS OF SALE MYGREENBRANDS

Article 1 – Scope
Article 2 – Corporate Identity
Article 3 – Contracts and Orders
Article 4 – Payment
Article 5 – Delivery and acceptance
Article 6 – Rights and time limits for returns
Article 7 – Retention of ownership
Article 7 – Retention of ownership
Article 8 – Intellectual Property Rights
Article 9 – Signature and Proof
Article 10 – Liability
Article 11 – Informatics and Freedom
Article 12 – Amendments
Article 13 – Miscellaneous

Article 1 – Scope

These General Terms and Conditions of Sale have been mainly established for informing all potential buyers on the terms and conditions under which the seller (“MYGREENBRANDS” or the “Seller”) shall proceed to the sale and delivery of products ordered and define the parties’ rights and obligations as to the sale of products by the seller to the consumer (the “buyer”). These Terms and Conditions shall apply without limitation to all the sales of MYGREENBRANDS products presented through www.MYGREENBRANDS.COM  (the “Website” or the “Site”).

Therefore, the act of the buyer placing an order for a product offered through MYGREENBRANDS website shall be in all aspects governed by the General Terms and Conditions of Sale, with the Buyer recognizing that he/she has been fully informed on and accepted such General Terms and Conditions of Sale before placing his/her order.

MYGREENBRANDS reserves the right to amend the General Terms and Conditions of Sale anytime. Buyer shall consult the GTCS on a regular basis. Only the amendments made to the GTCS prior to the order shall apply to such order.

Article 2 – Corporate Identity

Trade name: MYGREENBRANDS SAS
Address: 49 rue Saint-Georges
75009 Paris France
Email: info@mygreenbrands.com

Article 3 – Contracts and Orders

3.1 Pricing – Shipping Costs

The sale prices of the products (in Euro) referred to in MYGREENBRANDS Website are those applicable at the time of placing an order, including VAT and all other applicable taxes. Sale prices may be amended by MYGREENBRANDS anytime through a related notice in its website before product pricing. The buyer shall be informed by a personal message on any changes before placing his/her order. Prices are the ones applicable to distant buying.
These prices are exclusive of shipping charges, which are added to the final price of the purchased products. Shipping charges depend on the buyer’s purchase volume. Orders above 80 euros are free of shipping charges in FRANCE.

Information on shipping charges and delivery settings are described in the Delivery section.

The delivery times may be subject to amendments as a result of force majeure or unpredictable conditions (for example, national transportation strikes, etc.).

In addition, MYGREENBRANDS recommends the buyer to frequently consult the GTCS available in the Website and get informed on any amendment thereof. 

Any change to the applicable rate shall be reflected on the prices of the products sold by MYGREENBRANDS through its website. Product ordering automatically generates the obligation for the Consumer to pay the order amount. Product pricing reflects the value of the products at the time that the consumer places the order.

3.2 Product Characteristics

The buyer may choose one or more products from the different categories that are available through the website of MYGREENBRANDS.
MYGREENBRANDS may make changes in the variety of the products presented in its Website, depending on limitations related to its suppliers, without prejudice to any orders already placed by the buyer.

The buyer may also visit MYGREENBRANDS store for getting personal beauty advice and trying on the products offered for sale by MYGREENBRANDS.

3.3 Availability

Within the framework of sales, the offer of products by MYGREENBRANDS shall remain in force as long as such products are presented through the website, subject to availability restrictions/stock from its supplier.

The buyer is advised on the availability of a product at the time he/she places the order, through a personal message, which the buyer has to confirm.

Given that the information comes directly from our suppliers, changes or errors may occasionally occur.

In any case and in the event of whole or partial non-availability of ordered products, the customer shall be informed by phone at the number indicated at registration or through a personal message at his/her email, that the products are out of stock and on the partial or full cancellation of his/her order and the cancellation of a possible respective charge.
In the event that an order is fully cancelled:

  • The customer’s order shall be automatically cancelled and his/her account will not be charged.
  • MYGREENBRANDS will communicate with the customer and inform him/her on the cancellation of his/her order, requesting to have a new order placed, excluding the products which are not available or he/she will complete the order with the products.

In the event that an order is partially cancelled:

  • The buyer’s order will be successfully processed and his/her bank account will be charged with the amount of the final order to be sent.
  • The buyer will receive the available products.
  • The buyer will get a refund of the value of the ordered and charged products which are out of stock, with no delay and within 30 days at the latest, from the payment of the total amount.

3.4 Order

All orders entail acceptance of the General Terms and Conditions of Sale and of the General Terms and Conditions of Use of the Website, Personal Data/Confidentiality and Use of Cookies without any reservation as to such terms and any special agreements between the parties.

The correction of any order errors is the buyer’s responsibility.
From the moment buyer confirms his/her order; he/she is considered that he/she has been informed on and that he/she has fully and implicitly understood the applicable General Terms and Conditions of Sale, the prices, the proposed delivery time and shipping charges for the ordered volume, the amounts as well as the recommended products. An order of products entails the Consumer’s obligation to pay the cost of the order. The sale is completed when the Consumer places the order. MYGREENBRANDS shall confirm the order by sending a related email to the buyer’s email address (“order confirmation email”). 

From the moment that this step is completed and validated, the buyer may not amend his order.

As soon as the buyer receives his/her order, he/she may conditionally exercise the right to return it, as described in article 6 hereof.

Furthermore, MYGREENBRANDS reserves the right to cancel or suspend an entire order or its delivery, regardless the status and the level of its processing, in case of non-payment or partial payment of any amount owed by the buyer, in the event of fraud at payment or fraud or attempted fraud while using the MYGREENBRANDS website.

A second email shall be sent to the buyer as soon as his/her order is dispatched and MYGREENBRANDS is entitled to collect full cost of the order and the related shipping charges.

MYGREENBRANDS recommends to its buyers to keep all information of their orders in printed or digital format.

Article 4 – Payment

4.1 Payment Methods

The buyer assures that MYGREENBRANDS has been properly authorized as to the use of the payment method selected by the buyer while placing his/her order.

4.1.1 Bank cards

MYGREENBRANDS accepts Visa, MasterCard, American express credit cards. These cards must have been issued by a banking institute established in the European Union.

4.1.2 Terms of payment

Payment must be performed by the buyer during order procedure. All orders, including taxes and any other mandatory charge, must be paid in Euro. An order of products generates the buyer’s obligation to pay for such order. Any bank charge that may arise shall be borne by the buyer.

Any unpaid amount due shall incur the legal default interest, exclusively at the discretion of MYGREENBRANDS, and shall directly apply upon notification of the banking payment decline.

Furthermore, MYGREENBRANDS reserves the right to cancel or suspend an entire order or the delivery thereof, regardless its status and the level of its processing, in case of non-payment or partial payment of any amount owed by the buyer, in the event of fraud at payment or fraud or attempted fraud while using the MYGREENBRANDS website.
4.3 Safe transactions
In order to deal with internet fraud issues, MYGREENBRANDS may communicate information on the buyer’s order to any third party legally authorized or appointed by MYGREENBRANDS so as to confirm the buyer’s identity, validity of order, validity of payment method used and selected delivery method.

MYGREENBRANDS uses the prescribed methods with valid encryption techniques for guaranteeing the safety of its transactions. The safety of transactions lies on the buyer’s identification and the confidentiality of the information provided. The overall payment procedure shall be exclusively performed within the safe environment of 3D SECURE, for safe online transactions. By this means, all your personal details are encrypted, including your credit card number, its expiry date and other details of your card, disabling their readability or changeability while transferred through the Internet.

Article 5 – Delivery and acceptance

5.1 General Terms

Pursuant to these General Terms of Delivery (“GTD”), any products ordered by the buyer shall be delivered to the address specified by the buyer as the delivery address (“Delivery Address”).

MYGREENBRANDS delivers its products to all areas within the French Territory and some EU countries  (excluding the areas not reached by courier services). Deliveries are performed daily, save for Saturday, Sunday and national holidays.

5.2 Details of used delivery methods

5.2.1 Packages shall be delivered to the delivery address of the buyer or the recipient. The latter will be informed of the delivery date of the order.
If packages cannot be delivered, the buyer or the recipient shall receive a notice at the specified address, enabling him/her to pick the products from the closest branch of the courier service when applicable within a limited defined time period.
Once such limited time lapses, packages shall be returned to the sender.

5.3 Incidents, damages, destroyed packaging

5.3.1 General Provisions
The buyer or recipient of the order has to verify the good condition of packages and delivered products.

If any abnormality is identified in relation to the packages (destroyed or open package, liquid traces, etc.) or the ordered products (missing, destroyed, etc.), the buyer or the recipient of the order has to follow the procedures provided for by articles 5.3.2 and 5.3.3 of these General Terms and Conditions for Sale, depending on the status of the order. 

Any failure to properly apply the procedure prescribed for problem notification may discharge the courier service and MYGREENBRANDS from any responsibility; more specifically, the buyer shall be neither entitled to a refund nor able to claim from MYGREENBRANDS to have the ordered products re-delivered.

5.3.2 Procedure to be followed in case of destroyed package
– Courier service delivery

  • If any abnormality is identified while the courier service agent is present
  • Directly deny delivery and clearly and thoroughly describe the problem. The buyer or the recipient of the order has to submit a problem reporting document and the package to the courier service agent.
  • Report your problem to MYGREENBRANDS Customer Service by email or courier .
  • If any abnormality is identified while the courier service agent is absent
  • Report the damage and any missing product, has to be made within three (3) working days from delivery

5.3.3 Procedure to be followed in case of missing or damaged products
The buyer or the recipient of the order has to contact MYGREENBRANDS and report the absence or damaged status of products. MYGREENBRANDS  may request information on the buyer or recipient’s identity and conduct the prescribed control before proceeding to the supplementation of missing products or replacement of the damaged ones.

5.4 Delivery Time

PLEASE NOTE THAT ANY ORDER PLACED AFTER 12:00 PM WILL BE RECORDED AND PROCESSED THE DAY AFTER.

Article 6 – Rights and time limits for returns

6.1 Right to return

6.1.1 Time limit for exercising the right to return ordered products
The buyer has a 14-day deadline since the date that the package containing the ordered products has been delivered in order to exercise his/her right to reverse the sale and return the products, without justifying his/her decision. In case that the 14th day is Saturday, Sunday or a national holiday, then such deadline shall be extended to the next working day.

6.1.2 Further details on the right to return ordered products
Further details on the right to return delivered products is set forth in article 6.3 hereof.

6.1.3 Results of exercising the right to return ordered products
The buyer shall exercise his/her right to return ordered products in compliance with the terms and conditions described in this article, as to the time to inform MYGREENBRANDS and further details on returns. The buyer may select between:

  • return of the product to  MYGREENBRANDS store with the purchase receipt and change of such product by another item sold by MYGREENBRANDS, of equal or higher value
  • refund equal to the cost of the returned product paid similarly to the payment method of the order, as long as the return is made within such 14-day deadline period.

The right to have a sale reversed/a product returned cannot be exercised for products having been unsealed upon delivery and which cannot be resealed for hygiene and health protection purposes. In addition, the buyer should note that he/she cannot exercise the right to have the sale reversed/a product returned if such product does not bear a safety tape (for example, cosmetics or make-up products). By exercising his/her right to return ordered products by applying this article as to the time and method of return in accordance with the conditions specified hereby, the buyer may get a refund equal to the value of the returned products.

6.1.4 Return charges
Any return charges shall be borne by the buyer unless in case of a defective product or non-compliance of delivered products with the ordered ones (in such case, return charges shall be borne by MYGREENBRANDS).

6.2 Ordered products return

6.2.1 Deadline for exercising the right to return ordered products
The buyer or the recipient of an order may exercise his/her right to return the ordered products within fourteen (14) days from order delivery.

6.2.2 Further details on the right to return ordered products
Further details on the right to return delivered products is set forth in article 6.3 hereof.

6.3. Further details on exercising the right to return ordered products

6.3.1. General provisions covering all return methods
Products must be returned to MYGREENBRANDS within the aforementioned 14-day deadline at perfect/flawless condition enabling their resale (at their original closed or sealed packaging, with all their accessories, instructions, etc.) and provided that they have not been opened or used. MYGREENBRANDS shall return to the buyer the full cost of the products following the method of their purchase, within sixty (60) days upon receipt of the return ordered products.

6.3.2. Return by post or courier services

The buyer or the recipient of the order exercising the right to return ordered products within the legal 14-day deadline, has to follow the directions below when products are to be returned by post or courier services:
– Dispatch the products at excellent condition and in a closed packaging, accompanied by a registered letter, a delivery notice and a filled in form on sales reversal – PRODUCT RETURN FORM – to:

MYGREENBRANDS
49 rue Saint-Georges 75009 Paris France

MYGREENBRANDS shall not accept any packages sent on recipient’s charge (except for defective products or products which have to be compulsorily replaced).

If the buyer or the recipient does not have any document supporting that he/she gave the product to a courier service or delivered the same to MYGREENBRANDS store, then the responsibility to return the product lies with the buyer/recipient.

Article 7 – Retention of ownership

MYGREENBRANDS fully retains ownership of the products ordered through the E-shop till final payment of their value, involving the main value of products, as well as any costs and taxes included in the invoice/receipt, as well as the applicable shipping charges.

Article 8 – Intellectual Property Rights

MYGREENBRANDS logo  and any other trademarks, images and logos presented in the Website (included but not limited to the General Terms of Use and these General Terms and Conditions for Sale) are and shall remain sole property of MYGREENBRANDS or any other owner of intellectual property rights.

Any partial or full reproduction, amendment and use of trademarks, images and logos, or any other content of the Website, for any reason and by any means, without the explicit consent in writing by MYGREENBRANDS or the owner of such intellectual property rights shall be strictly prohibited.

The same shall also apply to all intellectual property rights, designs

and patents belonging to the Website.

Article 9 – Signature and Proof

MYGREENBRANDS endeavors to protect your personal details and guarantee a high level of security. The buyer should also keep a high security standard for his/her transactions, for example abstain sharing his/her username (buyer’s email address) and/or his/her password and frequently change the same. Within this framework,

MYGREENBRANDS cannot be held responsible for any communication of the buyer’s details, when his/her username (buyer’s email address) and/or his/her password are used by third parties.

Thus, the use of the username (buyer’s email address) and/or his/her password prove the buyer’s identity and authorize the same to confirm his/her order and the corresponding amount. MYGREENBRANDS shall by no means be held responsible for an improper or illegal use of such data and information.
The registration of credit card number and the final confirmation of the order are the proof of such order and shall lead to the denomination of the amount related to the purchase of products as due and payable.
The electronic registration recorded with MYGREENBRANDS electronic systems may be used by the parties as a proof of communication, orders, payments and transactions made between the parties.

Article 10 – Liability

10.1 Legal capacity
Before placing an order, the buyer has to declare his/her full legal capacity entitling him/her to transact according to the applicable General Terms and Conditions for Sale. MYGREENBRANDS shall assume no liability as to the confirmation of buyers or visitors’ legal capacity. As a result, if a person is deprived of the legal capacity to order through the MYGREENBRANDS website, his/her parents or custodians shall assume responsibility of such purchase and mostly its payment.

10.2 Limitation of Liability
MYGREENBRANDS shall assume no liability for any loss or delay if failure to meet its obligations is attributed to force majeure, namely any incident beyond the will and the control of MYGREENBRANDS and which could not be predicted, as provided for by French Law.

All the information provided through this Website shall be provided as it is and with no kind of guarantee, either explicit or silent, particularly with regard to its accuracy, completeness or currency, lawfulness, availability, credibility, products, accessories or services provided through MYGREENBRANDS website or the suitability of applications speculated by the buyer. MYGREENBRANDS shall not be held liable for any products sold through the Website especially if there is no compliance with their instructions for use. MYGREENBRANDS shall not be held liable for any claims raised by the buyer or any third party which fail to meet the terms of compliance.

MYGREENBRANDS SHALL BEAR NO LIABILITY FOR ANY DAMAGE, DIRECT OR INDIRECT, PREDICTED OR NOT, WHILE USING THE WEBSITE. IN THIS CASE AND ONLY IF THE BUYER MAY PROVE INDUCEMENT OF SERIOUS DAMAGE WHILE PLACING THE ORDER, WHICH LIES ON THE EXCLUSIVE LIABILITY OF MYGREENBRANDS, THEN THE LIABILITY OF MYGREENBRANDS SHALL BE SOLELY LIMITED TO THE AMOUNT OF THE ORDER.
Any complaint against MYGREENBRANDS has to be filed within FIFTHEEN  (15) days from the occurrence of the incident related to the complaint.

Article 11 – Informatics and Freedom

MYGREENBRANDS shall collect personal details of the buyer and the recipient of the order as well, if necessary. The buyer acknowledges that the automated processing of his/her details shall be notified to the Hellenic Data Protection Authority. The purposes and the conditions under which MYGREENBRANDS collects and processes personal data are presented in General Terms for Use of the Website and shall be governed by the applicable legal scheme for the protection of personal data.

Article 12 – Amendments

MYGREENBRANDS reserves the right to amend and update the General Terms and Conditions for Sale with no prior notice. In order to be informed on any kind of amendment, MYGREENBRANDS recommends its buyers and users in general to frequently read the GTCS, as well as the General Terms for Use of the Website. Any order shall be subject to the GTCS applicable at the time of the order.

Article 13 – Miscellaneous

13.1 Partial Validity
Should one or more of these General Terms become by any means fully or partly null under the applicable law, then the affected terms or parts thereof shall not form part of the contract, with the remaining terms being regularly in force between the parties.

13.2 Applicable Law and Jurisdiction
Any dispute that may arise in relation to the existence, interpretation, execution or infringement of the sales contract between MYGREENBRANDS and the buyer shall be exclusively settled by the Courts of France, in compliance with French Laws.